How to build a scalable customer service team structure

Tips from our VP of Customer Service.

 ‌ ‌ ‌ 

How to build a scalable customer service team structure "Structure" is not a term you hear often in small businesses and startups, but it's essential for growing a customer service team. As you scale, you need to answer questions like: How do I design service and support teams based around customer needs? How do I think about adding headcount and layers of hierarchy? What do I look for in new team members? Tips from our VP of Customer Service:   Identify your target issues and channels before deciding on structure. What you are trying to solve for helps you figure out what to implement.   Add headcount and layers based on volume. The addition or subtraction of just one role with a team can make the difference between good customer service and great customer service.   Screen new hires for the right core competencies. Solution-oriented, patient, empathetic, and growth mindset are the key core competencies to prioritize.   Keep your tools and processes simple. You don't want to overload your team with internal work.   Build a clear growth path for team members. The customer experience arena is a great place to gain deep applied knowledge about the company and product you're working on. When you learn that, you realize support is a breeding ground for great talent across all areas of an organization. Check out the full article OpenPhone feature spotlight With OpenPhone, your team can use their existing devices to access your company's virtual phone numbers. OpenPhone also keeps work and personal communications separate, even when using a personal device. It's the intuitive business phone system for customer-obsessed teams. Get business phone numbers Easily get virtual phone numbers for work, for both you and your team. Keep personal and professional calls separate. Manage your team as you scale Easily add or remove team members and adjust their permissions whenever you need to. Customize numbers to work for you Set business hours, create a phone menu, and configure each number separately depending on your team's needs. Manage your phone numbers too You can easily add and remove phone numbers as your team evolves.  Thoughts, comments, or questions about using OpenPhone for your virtual phone number instead of a traditional company phone? Send them our way.    That's all for now ✌️   The OpenPhone Team Ready to improve your team's communication? Join thousands of businesses already using OpenPhone to communicate better with their customers.  Get started → OpenPhone 2261 Market St PMB 4157 San Francisco, CA 94114-1612     This email was sent to trongrau1368.taphone@blogger.com. Update your email preferences