Hi Ánh nam,

Big update today: Sona can now capture and qualify leads over SMS!

Now, when a new lead texts your business — or you miss their call — Sona can step in over text, respond in seconds, and keep the conversation moving while you stay focused on what matters most.

Instead of coming back to a missed call or unanswered text, you can come back to a qualified lead.

It's free to use on every plan while we're in beta, and we'll give you plenty of notice before that changes.

Sona doesn’t just send an auto-reply. It can answer questions, collect details, and ask the right follow-ups to understand what a lead needs.

When it’s done, Sona posts a summary right in the conversation so your team can jump in with the context they need. You can watch it work in real time and take over at any point.

Think of it as the next step beyond auto-replies: instead of just acknowledging a lead, Sona actually starts qualifying them for you.

For businesses already using Sona over SMS, it's meant fewer leads waiting around and more conversations turning into actual business. 

$5,000+ in new business

"Sona has saved us 10+ hours of back-and-forth, and helped convert an estimated $5,000+ in new business by making sure every lead gets an immediate response.”  — Bryan Shaw, Owner, Mr. Juniper Exterior Cleaning

8–10 hours saved every week

"It keeps customers engaged until my team can step in, captures every lead after hours, and lets us follow up already knowing exactly what the customer needs."  — Rohan Aurora, Owner, Altitude Cleaning Crew

From 10–12 hours to an immediate response

"Leads that used to wait 10 to 12 hours for a response now get a text back immediately, even after hours." — Scott Geddis, Owner, M&M Skylights

Share your website, answer a few questions about your business, and Sona is ready to start responding to new leads.

During beta, it’s available at no additional cost on every plan. We’ll notify you well in advance of any pricing changes.

Want to see how it works before setting it up? Join us for Never lose another lead with Sona for lead capture, a live walkthrough on August 26.

We’ll show you how to get started, walk through real examples, and answer your questions live.

This is just the beginning of what Sona can do over text. Give it a try, and let us know what you think.

Cheers, 
George

Quo

2261 Market St PMB 4157

San Francisco, CA 94114-1612

🎁 Refer a friend to Quo and we'll give you a $50 gift card and your friend $20 once they've been a customer for 3 months. Cha-ching!

This email was sent to trongrau1368.taphone@blogger.com. Update your email preferences

Hi Ánh nam,

As your business grows, it's not one big problem that slows you down, it's dozens of small ones. Searching for a conversation. Wondering why calls were missed. Switching between apps. Following up on a customer later than you meant to.

This month's updates tackle those everyday moments. We've rebuilt Analytics, overhauled mobile search, improved call routing, expanded Tasks, and added a native HighLevel integration to help your team stay focused on serving customers.

Here's what's new:

Analytics just got a major upgrade. With richer data and more detailed reporting, it's easier to understand what's happening across your business and uncover opportunities to improve.

• Click into any chart for the fully story. Drill into any data point to see the calls behind it, including who called, when they called, and how long the conversation lasted.  
• Understand why calls didn't connect. See call outcomes broken down by missed, forwarded, abandoned, and voicemail, so you know what happened at a glance.
• Track team performance over time. Compare calls, messages, and conversations by teammate, along with changes from the previous reporting period.
• See AI call tag trends. New charts show which AI call tags are being applied and how those trends change over time. 

Available now in the Analytics tab on Business and Scale plans. No setup required.

We rebuilt search on mobile to be faster and more powerful. Results appear as you type and can be filtered by inbox and timeframe.

New in mobile search:

• Search everything in one place. Find conversations, messages, and contacts from a single search.
• See results as you type. Start typing and matching results appear instantly.
• Filter your inbox with ease. Narrow results by inbox to quickly find exactly what you're looking for.

Available now on iOS and Android.

Helping one customer shouldn't mean missing the next.

But until now, team members stayed in your ring group even when they were already on a call. That meant an incoming call could interrupt them with a call waiting notification or go unanswered entirely.

A new setting fixes this. Turn on "Only ring users that are not on a call" in your ring user step, and Quo automatically skips anyone who's busy and rings the next available person instead.

Available on all plans. 

Due dates now support specific times. Need to call someone back at 3 PM on Thursday? Set a custom time in the due date. The detail lives in the task itself, not buried in a note in the description.

Use Quo Tasks anywhere with Webhooks. Automatically send task events to your app. The API lets your app request data or take action in Quo from your side. Build your own task experience for a product, dashboard, Notion integration, CRM, or anything else.

If you run your business on HighLevel, every call and text with a client used to mean stepping outside HighLevel to keep records straight. Not anymore. Quo now connects directly with HighLevel, so nothing gets lost between the two.

• Keep every customer conversation in sync. Calls, texts, voicemails, and recordings are automatically logged to the native HighLevel conversation thread.

   

• See AI summaries where you already work. Call summaries and next steps are added directly to each contact's Notes.

   

• Keep your contacts up to date. New and updated HighLevel contacts sync with Quo in real time.

   

• Built for agencies and multi-location businesses. Connect Quo to individual HighLevel Sub-Accounts for a clean, organized setup.

Available on the Business and Scale plans, at no extra cost.

That’s all for now. As always, we'd love to hear your feedback, just reply to this email.  You can also explore everything that's shipped recently on our changelog.

Need some help with your account? Reach out anytime at support@quo.com.

Cheers, 
Tina

Quo

2261 Market St PMB 4157

San Francisco, CA 94114-1612

🎁 Refer a friend to Quo and we'll give you a $50 gift card and your friend $20 once they've been a customer for 3 months. Cha-ching!

This email was sent to trongrau1368.taphone@blogger.com. Update your email preferences