Geometric illustration that contains the text

Hi Ánh nam,

We've made a series of updates this summer focused on helping your team stay responsive, efficient, and in control. From multi-level phone menus to enhanced security features, we're giving you more ways to automate the busywork and stay one step ahead.

Call flow builder improvements

We've made call routing even simpler. Build professional phone menus in minutes with new improvements that eliminate duplicate work.

Build multi-level phone menus

No one likes sitting through a list of 10 menu options. Our new multi-level phone menus let you create layered, interactive menus that help callers get to the right destination, fast. Whether they need sales, support, or a specific team member, callers can reach their destination without requiring a human receptionist or navigating through a long list of options.

Create sophisticated call flows with features like:

Nested menus (e.g., "Press 1 for Sales → Press 2 for East Coast Team")
Department or team selection
Language preferences
Location-based routing
Business hours or availability-based flows

Learn more

Streamline call flow setup

Connect one part of the menu to another step anywhere in the menu — eliminating duplicate steps and streamlining your call flow setup. For example, if you have multiple locations with similar call flows, you don't need to rebuild everything. You can use the "Go To" step to link back to existing steps you've already configured, making it simple to create complex call flows without duplicating your work.

See how it works

Create multiple call flows

You can now create multiple call flows for different schedules or teams, and easily switch from your default call flow to an additional one — making it seamless to use different call flows for holidays, special hours, or seasonal changes.

💡 Pro tip: Use multiple call flows to create special routing for holidays, events, or emergency situations. Set up the flow in advance and easily activate it when needed.

Get started

Security enhancements

Nobody wants their legitimate business calls to be flagged as spam. OpenPhone helps reduce spam labeling by registering numbers with carrier registries to boost call trust. For new U.S. customers to benefit from automatic spam protection, they need to complete US Carrier Registration (A2P 10DLC).

We've also enhanced our security with adaptive multi-factor authentication (MFA). This intelligent system adds an extra layer of protection that adjusts based on suspicious activity patterns, providing stronger security while minimizing disruption to your workflow.

Learn about security features

Other features you should know about

OpenPhone is now a certified app in the @HubSpot App Marketplace! Check out our app here!
Stay tuned for more enhancements to Sona, coming soon...

Find us!

We're heading to HubSpot INBOUND 2025! 🎉 Come see us at Booth #62 or join our co-hosted Happy Hour with PartnerStack to connect, unwind, and celebrate — register here.

More from OpenPhone...

As always, please feel free to reply to this email with any feedback! While I may not be able to reply to every message, I do read every email and will share your feedback to the right team.

That's a wrap! See you next month ✌️

Tina