Smarter calls, seamless follow-ups, and no more missed opportunities. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
Hi Γnh nam, It's been a big month at OpenPhone. In April, we launched Sona, your AI call agent, and we're thrilled to see hundreds of teams already using it to answer calls 24/7. We also rolled out several other powerful features, including a Jobber integration, a visual call flow builder, and a handful of smaller improvements to make OpenPhone even better. Let's dive in. |
π Meet Sona — your AI call agent |
Missed calls mean missed opportunities. Sona is your always-on AI agent for OpenPhone, built to answer calls around the clock, even when you can't. - Always helpful: Handles FAQs, collects caller info, and responds 24/7
- Customizable: Train it on your business details and decide when it answers
- Clear follow-ups: Every call is logged, summarized, and ready for your team
Sona is smarter than voicemail and more affordable than a live service. Join our weekly live session to see how Sona works, ask questions, and learn best practices. |
π New integration with Jobber |
If you use Jobber to manage your home service business, this one's for you. Our new integration brings your OpenPhone calls directly into Jobber's powerful field service management platform. - Automatically sync call summaries and transcripts into Jobber
- Match calls to the right client and job — no copy-pasting
- Create new contacts in Jobber from inbound calls
It's never been easier to stay organized and on top of follow-ups.
Not using Jobber yet? Get 20% off your first 6 months here. |
π Create smarter call flows |
Introducing our new visual call flow builder, now live for all customers. With drag-and-drop simplicity, you can build more powerful, flexible call routing. - Set up after-hours call handling with custom menus and ring orders
- Easily visualize and test flows before going live
It's flexible, fast, and built to scale with your business. |
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π ️ Small updates and fixes that make a big difference
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Just a few quick fixes and improvements to keep things running smoothly: - You can now reorder snippets after they're created, making it easier to keep your most-used replies at the top
- Fixed an issue on iOS 18 where sharing a photo didn't attach correctly
- Fixed an Android issue where call transcripts showed a blank name if a contact had no name
Don't have the apps? Download OpenPhone for iOS and Android. |
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Other features you should know about Keep track of calls and follow-up tasks with call views Free up your time and stay consistent in your responses with snippets Jump back to where you were with recently viewed
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| 6 Call routing strategies for small businesses (take our quiz!) Find out which call routing strategy fits your team best and get actionable tips to set it up. Read the post |
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| 10+ proven ways to manage high call volume Scalable strategies to reduce call overload and improve customer experience. Read the post |
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| 8 SMS workflows to automate customer communication Save time and streamline customer outreach with practical SMS automation ideas and setup guides. Read the post |
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As always, please feel free to reply to this email with any feedback! While I may not be able to reply to every message, I do read every email and will share your feedback to the right team. That's a wrap! See you next month ✌️ - George |
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Ready to improve your team's communication? |
Join thousands of businesses already using OpenPhone to communicate better with their customers. |
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OpenPhone 2261 Market St PMB 4157 San Francisco, CA 94114-1612 π Refer a friend to OpenPhone and we'll give you a $50 gift card and your friend $20 once they've been a customer for 3 months. Cha-ching! |
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