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Hi Ánh nam,
We've shared eleven quick tips on our LinkedIn to help you prep for the holidays without the stress. From setting business hours to letting Sona handle the rush, we covered the settings that'll keep things running smoothly during the season.
For day 12, we wanted to do something different. Instead of another tip, we're wrapping up with five of the most frequently requested improvements, now available in your workspace!
Your gift: 5 small improvements that are highly requested
Never lose track of important conversations:
You can now pin up to 50 conversations (instead of just 5). Keep your VIP clients, that big deal, and the vendor issue that needs attention today right at the top.
Fix mistakes without the workaround:
Spot a typo in your notes? Need to update thread details? Edit threads right from your browser or desktop, just like you already can on mobile.
Hold music that matches your vibe:
We added a more relaxing hold music option for those whose brand isn't "energetic bop." Or upload your own track and let your personality shine through when customers are on hold. Uploaded tracks must follow terms of service. Yes, we're looking at you, Swifties.
Greetings that sound human:
Our new text-to-speech voice actually sounds like a real person. Your boutique business shouldn't sound like a corporate call center from 2003.
Plan ahead, stress less:
Schedule your holiday call flows in advance. Set your December 24th hours now. Queue your back-to-business flow for January 2nd. One less thing on your mind during the chaos.
Before the holidays
Watch the video on the blog →
Then take 5 minutes to test your setup. Your December 23rd self will thank you.
Have a few extra minutes? Please fill out this survey on small businesses in the US and Canada. It'll help us better serve both our customers and potential customers.
Happy holidays,
Tina from Quo
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