Hi Ánh nam,

As your business grows, it's not one big problem that slows you down, it's dozens of small ones. Searching for a conversation. Wondering why calls were missed. Switching between apps. Following up on a customer later than you meant to.

This month's updates tackle those everyday moments. We've rebuilt Analytics, overhauled mobile search, improved call routing, expanded Tasks, and added a native HighLevel integration to help your team stay focused on serving customers.

Here's what's new:

See what's really happening in your inbox

Analytics just got a major upgrade. With richer data and more detailed reporting, it's easier to understand what's happening across your business and uncover opportunities to improve.

Click into any chart for the fully story. Drill into any data point to see the calls behind it, including who called, when they called, and how long the conversation lasted.
Understand why calls didn't connect. See call outcomes broken down by missed, forwarded, abandoned, and voicemail, so you know what happened at a glance.
Track team performance over time. Compare calls, messages, and conversations by teammate, along with changes from the previous reporting period.
See AI call tag trends. New charts show which AI call tags are being applied and how those trends change over time.

Available now in the Analytics tab on Business and Scale plans. No setup required.

Go to your Analytics dashboard

Find any conversation on your phone, faster

We rebuilt search on mobile to be faster and more powerful. Results appear as you type and can be filtered by inbox and timeframe.

New in mobile search:

Search everything in one place. Find conversations, messages, and contacts from a single search.
See results as you type. Start typing and matching results appear instantly.
Filter your inbox with ease. Narrow results by inbox to quickly find exactly what you're looking for.

Available now on iOS and Android.

Learn more about search

Skip team members in ring groups that are already on a call

Helping one customer shouldn't mean missing the next.

But until now, team members stayed in your ring group even when they were already on a call. That meant an incoming call could interrupt them with a call waiting notification or go unanswered entirely.

A new setting fixes this. Turn on "Only ring users that are not on a call" in your ring user step, and Quo automatically skips anyone who's busy and rings the next available person instead.

Available on all plans.

Create ring groups

Add times and triggers to Tasks

Due dates now support specific times. Need to call someone back at 3 PM on Thursday? Set a custom time in the due date. The detail lives in the task itself, not buried in a note in the description.

Use Quo Tasks anywhere with Webhooks. Automatically send task events to your app. The API lets your app request data or take action in Quo from your side. Build your own task experience for a product, dashboard, Notion integration, CRM, or anything else.

Start using Tasks

Never leave HighLevel to log a call again

If you run your business on HighLevel, every call and text with a client used to mean stepping outside HighLevel to keep records straight. Not anymore. Quo now connects directly with HighLevel, so nothing gets lost between the two.

Keep every customer conversation in sync. Calls, texts, voicemails, and recordings are automatically logged to the native HighLevel conversation thread.
See AI summaries where you already work. Call summaries and next steps are added directly to each contact's Notes.
Keep your contacts up to date. New and updated HighLevel contacts sync with Quo in real time.
Built for agencies and multi-location businesses. Connect Quo to individual HighLevel Sub-Accounts for a clean, organized setup.

Available on the Business and Scale plans, at no extra cost.

Set up the HighLevel integration

That’s all for now. As always, we'd love to hear your feedback, just reply to this email. You can also explore everything that's shipped recently on our changelog.

Need some help with your account? Reach out anytime at support@quo.com.

Cheers,
Tina