The pro's playbook. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
De-escalating angry customers: The pro's playbook |
Cranky customers are apt to leave bad reviews, exhaust your customer service reps, and, more often than not, switch to a competitor. Your team has no doubt passed "de-escalation 101" with flying colors, but now you're in the market for advanced de-escalation strategies. Step 1: Project a calm demeanor Step 2: Level up listening skills Step 3: Show empathy Step 4: Provide reassurance and own the next steps You can also get ahead of escalations by revisiting your escalation management process, providing a robust customer knowledge base, and empowering your team to handle any customer situation. |
OpenPhone feature spotlight |
With OpenPhone, your team can short-circuit customer anger before it starts. Custom properties, call recordings, and automated call summaries help you put preventative systems in place. |
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| Get business phone numbers Easily get virtual phone numbers for work, for both you and your team. Keep personal and professional calls separate. |
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| Port existing work numbers for free Fill out a 1-minute form and we do the rest. Continue using your phone numbers without any service interruption. |
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| Customize numbers to work for you Set business hours, create a phone menu, and configure each number separately depending on your team's needs. |
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Thoughts, comments, or questions about using OpenPhone to de-escalate situations? Send them our way. That's all for now ✌️ The OpenPhone Team |
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Ready to improve your team's communication? |
Join thousands of businesses already using OpenPhone to communicate better with their customers. |
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OpenPhone 2261 Market St PMB 4157
San Francisco, CA 94114-1612 |
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