sodienthoai

Cranky customers are apt to leave bad reviews, exhaust your customer service reps, and, more often than not, switch to a competitor.

Your team has no doubt passed "de-escalation 101" with flying colors, but now you're in the market for advanced de-escalation strategies.

Step 1: Project a calm demeanor

Step 2: Level up listening skills

Step 3: Show empathy

Step 4: Provide reassurance and own the next steps

You can also get ahead of escalations by revisiting your escalation management process, providing a robust customer knowledge base, and empowering your team to handle any customer situation.

With OpenPhone, your team can short-circuit customer anger before it starts. Custom properties, call recordings, and automated call summaries help you put preventative systems in place.

Get business phone numbers

Easily get virtual phone numbers for work, for both you and your team. Keep personal and professional calls separate.

Port existing work numbers for free

Fill out a 1-minute form and we do the rest. Continue using your phone numbers without any service interruption.

Customize numbers to work for you

Set business hours, create a phone menu, and configure each number separately depending on your team's needs.

Thoughts, comments, or questions about using OpenPhone to de-escalate situations? Send them our way. 

That's all for now ✌️

The OpenPhone Team

OpenPhone

2261 Market St PMB 4157
San Francisco, CA 94114-1612

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