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When your business supports hundreds or even thousands of clients each day, you can't always drop what you're doing to send a text. But many clients expect text messaging to be a real-time communication channel with businesses.

If you don't want clients to feel ghosted by your team, you can text auto-reply messages to keep customer relationships alive.

General out-of-office auto replies

Example : Thanks for reaching out to [company]! Our business hours are [date/time] to [date/time]. We'll get back to you within [number] business day.

Example : Hey [name], this is [name] from [business]! Thanks so much for [your interest/your purchase]. I'm here to answer any questions you may have and help you find what you're looking for. You can reply to this text or call [number] to chat with a member of our team. In the meantime, thanks for being a valued customer!

Auto-replies for setting response time expectations

Example: We've got your back! A member of our support team will respond to your message within [time]. Thank you for your patience.

Example : Thanks for your message! An expert will get back to you very soon. In the meantime, our help center may be able to answer your questions faster: [link to your site's help page]

Lead nurturing auto-reply messages

Example: Hey [name], you're now registered for [webinar] at [date/time]. We can't wait to see you there! Just click this link to join from your device: [URL].

Example:  Thanks for contacting [company]! One of our sales reps will reach out to you shortly. Tap to browse our summer sale while you wait: [link to your website]

4 best practices for texting auto-reply messages

1. Stick to SMS messages
2. Thank your customers
3. Set expectations
4. Don't use link shorteners

Texting auto-reply messages can help you improve the customer experience. You'll reduce response times while easing customer worries and frustrations.

With OpenPhone, your team can easily set up auto-replies. OpenPhone also keeps work and personal communications separate, even when using a personal device. It's the intuitive business phone system for customer-obsessed teams.

Set up auto-replies

Respond to texts, missed calls, or voicemails with a pre-defined message to keep on top of your conversations.

Get business phone numbers

Easily get virtual phone numbers for work, for both you and your team. Keep personal and professional calls separate.

Port existing work numbers for free

Fill out a 1-minute form and we do the rest. Continue using your phone numbers without any service interruption.

Customize numbers to work for you

Set business hours, create a phone menu, and configure each number separately depending on your team's needs.

Thoughts, comments, or questions about setting up auto-replies? Send them our way. 

That's all for now ✌️

The OpenPhone Team

OpenPhone

2261 Market St PMB 4157
San Francisco, CA 94114-1612

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