✨ What's new in OpenPhone: Warm transfer, call hold, ring order, and more!

Hey Ánh nam,   Back in June we released group calling to OpenPhone so you can talk with more than one person at a time. But with more people, comes the need for more robust call handling features. That's why we're excited to announce two big updates to OpenPhone:  Warm transfer Call holding These call-handling improvements make it easy to collaborate with your team while delivering a smooth experience for your contacts.    And that's not all. We also released ring order, a huge update to our call routing functionality that gives you more control over how team members are notified of incoming calls.  Be sure to update your OpenPhone app. Now let's dive into the details👇 ➡️ Share context before transferring a call We overhauled the call transfer feature so you have more options for how you handoff a call, including: Warm transfer: Place the caller on hold and connect with the receiving teammate to pass on relevant information before initiating the transfer. Transfer with a note: Write a short note about the call for the receiving teammate. Call transfer works with both incoming and outgoing calls. Available on Premium.    Learn more in our Help Center → ⏸️ Put calls on hold instead of calling back Putting a call on hold wont freeze time but it will mute your microphone and play music for the contact while they wait. It's great for when you need a moment to look up information or consult a colleague. Available on Premium.  Learn more in our Help Center → 👥 Easily view and manage participants on group calls No more screaming into the abyss! Now you can see a unified view of all the participants on a group call so you know exactly who you're talking to. You can also place individuals or the entire room on hold. Group calling is available on Premium.  Learn more in our Help Center → 🛎️ Control how team members are notified of calls with ring order You now have three configuration options for incoming call notifications: All at once: Get everyone in sync with simultaneous incoming call notifications for all team members. Random: Divide and conquer by cycling incoming call notifications through random batches of members, with custom batch sizes tailored to your needs. Custom: Craft your perfect call routing strategy by cycling incoming call notifications through your defined groups of members. Our apologies if your team starts calling you lord of the rings 🧙    Learn more in our Help Center →   📍 More recent features in case you missed it Save time and reply faster using AI-suggested message responses. Automate note-taking and tracking action items with AI call summaries. See exactly what was said with a complete transcript of a call, broken down by speaker. 📚 From the OpenPhone blog   Templates: 22 professional voicemail greeting examples you can use. Tutorial: How to implement an effective customer follow-up system. Call shadowing: The essential support and sales training tool. Thoughts, comments, or questions about this month's release? Send them my way. While I may not be able to reply to every message, I do read every email and will forward your feedback to the right team. That's all for now ✌️ George P.S. Refer a friend to OpenPhone and we'll give you both $20 in OpenPhone credit when they become a customer. Cha-ching! OpenPhone 2261 Market St PMB 4157 San Francisco, CA 94114-1612   This email was sent to trongrau1368.taphone@blogger.com Unsubscribe from all marketing emails.