We had panel of experts take a deep dive into using AI tools, breaking down how business owners can leverage technology to create a better customer experience and work more efficiently.

The most important bits

1. Understand automation vs. generation
2. Treat AI as an assistant
3. Discover AI conversational bots

Actions to take

1. Do your research
2. Learn ChatGPT before diving into other technologies
3. Define what success looks like
4. Be aware of different policies
5. Don't make these AI missteps
6. Get creative

Watch the full recording for a deeper dive into the specifics.

OpenPhone's AI features like call summaries, full transcripts, and suggested responses have already helped thousands of businesses. It's the intuitive business phone system for customer-obsessed teams.

Receive AI call summaries

After every call, get a summary along with action items you need to take. Never worry about taking notes again.

Get business phone numbers

Easily get virtual phone numbers for work, for both you and your team. Keep personal and professional calls separate.

Port existing work numbers for free

Fill out a 1-minute form and we do the rest. Continue using your phone numbers without any service interruption.

Customize numbers to work for you

Set business hours, create a phone menu, and configure each number separately depending on your team's needs.

Thoughts, comments, or questions about using OpenPhone AI? Send them our way. 

That's all for now ✌️

The OpenPhone Team

OpenPhone

2261 Market St PMB 4157
San Francisco, CA 94114-1612

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Hi Ánh nam,

As the long summer days begin to fade and fall approaches, we want to make sure you're equipped with all the right tools to finish the year strong. From faster, more accurate transcriptions to enhanced webhooks functionality, check out the latest round-up of all that's new in OpenPhone to help you stay productive and connected.

One more thing — if you've been waiting for our API, it's coming very, very soon. Want to stay in the loop? Visit our API page, drop your email, and we'll make sure you're the first to know when it's available. 

Now, let's dive in 👇

We're excited to announce that we've upgraded our AI transcription service for voicemails, offering enhanced accuracy and speed. Now, you can expect your voicemail transcriptions to be delivered 40x faster — getting the information you need, when you need it.

Want transcripts for your calls too? Our call transcription feature is available on our Business Plan and includes not only highly accurate transcripts but also a convenient call summary and suggested next steps to keep your team moving forward.

OpenPhone AI contact suggestions is now available on Android. When you receive a voicemail or record a call, OpenPhone AI will scan the transcript and pre-fill contact details like name and company, saving you time and effort. Available on our Business plan.

AI call summaries and transcripts are now available through webhooks! You can seamlessly send these summaries and transcripts outside of OpenPhone to your external tools, enabling you to create custom workflows and support a variety of use cases — whether you need a quick call recap, a record for future reference, or to trigger specific actions based on the conversation.

Keep an eye on your OpenPhone activity with our new monthly analytics email. This email provides a detailed recap of your total number of messages, calls, and conversations. You'll also receive personalized recommendations and insights based on your activity, helping you identify trends and optimize your workspace.

Other features you should know about 

• Save time and reply faster using AI-suggested message responses
• Control how team members are notified of calls with ring order
• Share context before transferring a call with warm transfer and transfer with a note

How to balance automation with human interaction

Learn how automation can streamline small business operations and enhance customer service.

Read the post

How to implement an effective customer follow-up system

Boost retention and prevent missed conversations by designing a better strategy for follow-ups.

Read the post

How to add an SMS link to your website

Make it easier for customers to text your business directly from your website with an SMS link setup.

Read the post

As always, reply with any thoughts, comments, or questions about this month's release. While I may not be able to reply to every message, I do read every email and will get your feedback to the right team.

That's a wrap! See you next month ✌️

- George

P.S. We're excited to be heading to HubSpot's INBOUND 2024 conference! If you're attending, be sure to stop by our booth #78 to say hi — we'd love to meet you and chat about all things OpenPhone. 

OpenPhone

2261 Market St PMB 4157

San Francisco, CA 94114-1612

🎁 Refer a friend to OpenPhone and we'll give you a $50 gift card and your friend $20 once they've been a customer for 3 months. Cha-ching!

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