Hi Ánh nam, Our latest product update is all about clarity. From providing deeper insight into your call activities to making it easier to manage your data, these improvements empower you with the information and context you need to move fast and deliver a better customer experience.
Ready to explore all that's new? Dive into the details below! 👇 |
🕵️♂️ Demystifying missed calls |
Ever scratch your head wondering why you missed that call? Our updated call activity modal clears up the confusion with more details on missed calls. Whether a call was missed because it occurred outside your business hours, the caller found the information they needed via the phone menu, or due to user or inbox preferences (such as muted inbox, do not disturb mode, rejected, or declined call), you'll know exactly what happened.
This feature is rolling out gradually. If you don't see it yet you will soon. |
For all the workspace owners out there, we're making data management a breeze. You can now export CSVs of contacts, call logs, and message logs right from your workspace menu by selecting "Settings" and "General". This streamlined process allows you to select and export any or all of this data to a CSV file, which will be securely emailed to you. Export links will expire after 72 hours for added security.
Please note there's potential for longer export times with the initial release of this feature due to demand. Export times should decrease in the coming days. |
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| 40 auto-reply text examples to boost your response time Learn all about auto-reply text with tips and examples you can start using today. Read the post |
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| Stop last-minute cancellations with these templates and tips Dive into strategies to help you deal with last-minute cancellations and how to prevent them in the first place. Read the post |
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| Customer service management strategy: 6 essentials to get you started Justina Altiere, VP of Customer Experience at OpenPhone, shares steps to design your own CSM strategy. Read the post |
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As always, reply with any thoughts, comments, or questions about this month's release. While I may not be able to reply to every message, I do read every email and will get your feedback to the right team. That's a wrap! See you next month ✌️ - George |
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Ready to improve your team's communication? |
Join thousands of businesses already using OpenPhone to communicate better with their customers. |
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